Describe
total quality management.
Chapter 18 Global
Production and Supply Chains
#Daniels #15edition #GlobalProductionandSupplyChains #GlobalProduction #SupplyChain #Chapter18International Business: Environments and Operations, 15e, Global Edition (Daniels et al.)
Daniels, 15edition, Global Production and Supply Chains, Global Production, Supply Chain, Chapter18
Answer: The Japanese approach to quality is total quality management. This process stresses three principles: customer satisfaction (which is the center of the process), employee involvement, and continuous improvements in quality. The goal of TQM is to eliminate all defects. It is a process of continuous improvement at every level of the organization. TQM implies that the company is doing everything it can to achieve quality at all stages of the process, from customer demands to product design to engineering. This continuous improvement process is known as kaizen, which means identifying problems and enlisting employees at all levels of the organization to help eliminate the problems.
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